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MichaelStear
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Trying to set up an online account

I am trying to set up an online account. When I request a new password it says don't know username. When I ask for username it doesn't know it. When I try to create a new account it says there is a problem. The issue has been logged now for 4 days with no response . 

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Ashleigh_C
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Re: Trying to set up an online account

Hi there @MichaelStear thank you so much for your post and I am so sorry to hear you are having this issue! 

 

Can I ask if you are a new customer with us who is yet to be installed, or if you are a returning customer? 

 

Thank you. 

Ash_C
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MichaelStear
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Re: Trying to set up an online account

It is an old account in my mothers name that has my power of attorney in it! It was under an old email, that was all meant to have been sorted but I still can’t get online! 

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Corey_C
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Re: Trying to set up an online account

Sorry to hear your login issues are ongoing, MichaelStear, I've sent you a private message to confirm your account details.

 

Cheers,

Corey C

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