Virgin Media Community

[clare19831]

I'm trying to register my account online so i can get paperless bills and look at my account, I've got my bill which has an 8 digit number, but its saying I need a 9 digit number???

[Paul_DN]

Hi Clare,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to set up a online account due to your account number only being 8 digits long.

I have tried to have a look at things our end however was unable to find your account with the details we have for you, the issue you are having is a easy fix and I am sorry this wasn't advised, when the account number is under 9 digits you just put the missing amount of digit in with 0's.

Kind regards

Paul.