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clare19831
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Trying to register my virgin media account online

I'm trying to register my account online so i can get paperless bills and look at my account, I've got my bill which has an 8 digit number, but its saying I need a 9 digit number???

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Paul_DN
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Re: Trying to register my virgin media account online

Hi Clare,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to set up a online account due to your account number only being 8 digits long.

 

I have tried to have a look at things our end however was unable to find your account with the details we have for you, the issue you are having is a easy fix and I am sorry this wasn't advised, when the account number is under 9 digits you just put the missing amount of digit in with 0's.

 

Kind regards

 

Paul.

 

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