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dusty17
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Trying to move

I am desperately trying to make contact with Virgin re my impending house move.  I spent 2 hours on the chat waiting for a rep to become available.  I am currently on hold on the phone - 40 minutes and counting.  How can I let them know I am moving.  

I appreciate we are in a pandemic however they must have been able to put more robust measures into place by now.

If anyone else is suffering or has suffered can they let me know how they managed to find a solution.  

 

Thanks

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John_GS
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Re: Trying to move

Hi dusty17

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Have you got this sorted since posting?

 

If not, please see here for further help

 

Hope the house move goes well 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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