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Trying to downgrde

Trying the online chat its getting anywhere     When they says they will transfer me to customer relations   both have transferred me after the office has closed at 6 pm  Trying to cut out TV AND Landline phone  after   the inital offer of 59.50 is 75% higher than im currently paying  Would be good if staff actually looked the office hrs 

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Re: Trying to downgrde

Hi Gordie1963, 

Thanks for using the forums to get this issue with your downgrade looked into, I am sorry if this has been causing some frustration and you've not had any help yet. Unfortunately we won't be able to help directly here on the forums as we can't change packages. 

However if you call 0345 454 1111 option 1, 4 then 2 you'll be popped through to the downgrades team who will be more than happy to help.

I hope you get a suitable offer for yourself and good luck!

Thanks,

Megan_L 

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