Virgin Media Community

[johnscollins98]

I am trying to sort out a home move with virgin media and sat waiting in a messaging queue for 5 hours today and got no response or updates whatsoever. I can't even call a number to get this sorted.

Is there anything I can do to get this sorted? I move on the 7th of September and want to get this done sooner rather than later.

[newapollo]

Hi johnscollins98,

You could try the text messaging service.

Just send  a text with a description of Home Move  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Moving Home) but best to call at 8am to avoid call queues