19-07-2023 14:48 - edited 19-07-2023 14:56
Trying to change password shows following error: “You can't use that password. Please choose another”:
FYI have tried different browsers and operating systems but all produce the same error.
Answered! Go to Answer
on 31-07-2023 13:34
Changed account password via Forgotten your Password? | Reset Here | Virgin Media; unclear why change of password via reset worked but fails via My Virgin Media
on 19-07-2023 17:05
Hi @用心棒 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so I can look into this and reset your password for you. Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
on 28-07-2023 13:32
is there any update for this issue?
on 28-07-2023 13:54
Hi 用心棒,
We will certainly check if we have any further updates and post back to you once we have more information.
Kind regards Jodi.
on 31-07-2023 13:34
Changed account password via Forgotten your Password? | Reset Here | Virgin Media; unclear why change of password via reset worked but fails via My Virgin Media