Trying to change password shows following error: “You can't use that password. Please choose another”

[用心棒]

Trying to change password shows following error: “You can't use that password. Please choose another”:

FYI have tried different browsers and operating systems but all produce the same error.

[Tom_W1]

Hi @用心棒 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this and reset your password for you. Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[用心棒]

is there any update for this issue?

[Jodi_S]

Hi 用心棒,

We will certainly check if we have any further updates and post back to you once we have more information.

Kind regards Jodi. 

[用心棒 · Accepted solution]

Changed account password via Forgotten your Password? | Reset Here | Virgin Media; unclear why change of password via reset worked but fails via My Virgin Media