Hi everyone,
My contract is due to end on the 16th Feb and I am switching providers. My new provider will be porting my landline phone number on the 13th March and their services will start then.
I have phoned Virgin on 150 to get them to cancel my contract from the 14th March and have been told that I cannot cancel my contract until the porting has been completed.
I am trying to give them plenty of notice, I will be outside my contract period, but they won't let me start the process until after the porting.
This, in effect, makes me give them a further months notice and no doubt will have to pay for the service that I wont be using after mid March.
This seems as though they are trying to get extra money out of customers who want to leave. I am within my rights to cancel anytime as long as I give them a months notice and I need to pay anything up to 16th Feb. I realise all this, so why can't I give them notice now of my intention for the service to end on 14th March?