How have the changes in pricing come about and how long have they been going on for?
What do your contract documents say you should be paying?
Have you come to the end of a minimum 18-month contract term, without renewing, and moved to 'standard' pricing for your package?
To cancel, you need to give VM 30 days notice (via phone, chat or letter)
You can cancel your services by post as per info below if you just wish to leave VM with no further discussion or negotiation
https://www.virginmedia.com/help/cancel-virgin-media
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If you cancel during a minimum term period VM will charge you early disconnection fees.
You can share your unhappy cancellation experience with OFCOM.
They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.
