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Sarah-Lou25
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Trying to cancel package

Hello, I have been trying to get hold of someone from Virgin Media customer support as I need to cancel our package as we will no longer be in our flat from the 19th April, and we won't be taking Virgin Media with us. I have been trying to get through to someone to speak to as I can't find anywhere online about cancelling online? And now I received an email about my next bill and it has now increased but I have been trying for the last 2 weeks to get hold of someone to cancel without the price increasing as well. What is the best thing that I can do here? Or is there somewhere online that I can cancel?

Thank you 🙂

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Anonymous
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Re: Trying to cancel package

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

Sarah-Lou25
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Re: Trying to cancel package

Thank you 🙂 I am in the process of texting the number now. Fingers crossed I will be able to get through to someone to help me.
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Anonymous
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Re: Trying to cancel package

it might take some time to get a reply but you should get one within a day
rossonomous
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Re: Trying to cancel package

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