@Anonymous wrote:
This is terrible, jitterypinger what ever your name is if you work for virgin media, and you see all the complaints that customers make on this site, then I would have thought you would raise this with management and resolve the very lack of customer service.
Hi @Anonymous,
The name is Matt, I don't work for Virgin Media (though happy to take a role as Customer Service Director) but if I did, yes I would be taking the complaints to my superiors, I have a few ideas now as to what should change.
I would be complaining myself, because I can only imagine the stress having 5 millions customers relying on only a quarter of the staff it had before restrictions closed and reduced available work force and the emotions customers like yourself are feeling right now aren't pleasant to be on the receiving end of.
As a NHS Doctor surely your way to busy and dependent on your broadband to be having it cut off and worrying about it this much.