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Trying to cancel due to email of price increase, anyone help?

BUTCHYBOY
Joining in

on ‎07-10-2023 11:49

Hello Folks, got an email through saying price was increasing and I had the right to cancel penalty free. Tried phoning and been kept on the phone for over 2 hours per time, tried the webchat and that was even worse, got a hold of the whatsapp number and it kept forcing me to go back onto the webchat which leads no where. To be honest an absolute shambles and have wasted a lot of time trying to cancel this out, is there anyone on here that can help please? Cheers

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3 REPLIES 3

carl_pearce
Community elder

‎07-10-2023 12:02 - edited ‎07-10-2023 12:03

The VM staff on here can't help with cancellations.

https://www.virginmedia.com/help/cancel-virgin-media

Send a recorded letter and ensure you have proof it was signed for.

BUTCHYBOY
Joining in
In response to carl_pearce

on ‎15-10-2023 07:31

All good, finally got through to UK call centre, getting cancelled

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Cardiffman282
Super solver

on ‎15-10-2023 08:13

Glad to hear that you got through in the end. I think Ofcom would still be interested in hearing about your overall cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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