Hi everyone, due to the cost of living crisis I having to move away on the 30th of this month. The VM contract is still ongoing until the 2nd of November (so approx 2 months left I guess) and I have called VM to request a cancellation.
They explained that there would be an early disconnection fee of 72 (which is fine even though I was told it would be 50 before) BUT I need to pay a usage charge (which based on what was said by the agent sounded like the monthly payments but the agent did not explain).
I asked how much this would be in total but they would not clarify. Is this correct?
Would it not be cheaper to just keep the service running then?
Why pay for something that is not being used?
The agent then said they would transfer me but ended the call after an hour long wait. How can I make a formal complaint about this?
