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Trying to cancel account

I know they're busy with coronavirus but I've tried numerous times to call and each time I get as far as they will send me a text with a link but haven't received and text . How do I get through to chat to someone to cancel my account .I can't even see an online chat option .

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Re: Trying to cancel account

Hi lozzap49,

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Trying to cancel account

Many thanks for this . I finally got through just after 8am as suggested and managed to cancel .