Menu
Reply
  • 5
  • 0
  • 1
Tuning in
74 Views
Message 1 of 2
Flag for a moderator

Trying to alter my bundle

Anybody else trying to make changes to their bundle, phone lines - recorded message, website worse than useless, virtual BOT disappeared!  I know we are in strange times but its like Virgin have given no thought to meeting customer needs.  Changing my bundle is rapidly becoming leaving and going back to Sky!

Apologies for the rant.

0 Kudos
Reply
  • 3.97K
  • 634
  • 873
Community elder
47 Views
Message 2 of 2
Flag for a moderator

Re: Trying to alter my bundle

Hi Ruby11,

Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.

You may be able to change your package via My Virgin Media at the top of the page. However if in the the upgrades and offers section you see an Oops something went wrong message, it's because you either already have a discount, or because the package you are on is no longer sold and requires extra manipulation by agents to change the package.

If you don't want to be tied up on the phone then you could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues, or late afternoon around teatime

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply