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Trying to Speak to Someone....

GrahamLJ
Joining in

I am trying to log in (for the first time in absolute ages) and cannot access, because I cannot remember my password, and certainly don't remember my memorable word (it has been that long). So I cannot access the online service to manage my account. 

Aside for getting more wound up by being unable to get through to VM, what is the easiest way of getting my password reset? Thanks. 

2 REPLIES 2

Akua_A
Forum Team
Forum Team

Hi @GrahamLJ 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to access both your online account or clear security and DPA on your cable account. Normally the following link would be useful https://www.virginmedia.com/help/billing-and-payments/login-problems. However, in this case, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

Thank you for the update @GrahamLJ 

Glad this issue has been resolved for you. Please let us know if you need any further help and we would be happy to assist.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs