I'm finding it impossible to contact VM to see if I can get my monthly bill reduced. The website only lets me upgrade my package, not downgrade it. Currently, we have 100mB delivered to the living room of our north London flat, but it goes no further. The speed in the other rooms where my wife and I actually use our laptops is 20mB max, and we only get that by using an extender.
However, we don't need 100mB. I want VM to reduce my bill by reducing the broadband speed to about 60mB. We only use it for emails, Smart TV, occasional internet searches and so on.
We don't have TV on the package, only talk anytime.
Any ideas on contacting someone other than a disembodied voice would be helpful.