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Try. To cancel

Hi my virgin media package comes to a end at the 6th of may and is about to double in price but can't contact anyone to cancel it any help appreciated 

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Re: Try. To cancel

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Try. To cancel

Got it sorted thanks for the info appreciated 

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Re: Try. To cancel

Hello, how did you get this sorted? Was it by texting? As I am in the same boat here trying to cancel but can't get through to anyone on the phones.

Thank you 🙂

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Re: Try. To cancel

Yes through the text eventually said it was passed on to a cable team member I stayed as they gave me the same package as I had for a £5 more for 12 months but better than it was going upto 

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