Tried to cancel account

[Liznicholson]

Having spent ages last night trying to cancel my account I have just had an email saying that they have changed my package and I will still be tied into them for something called mix tv

[Liznicholson]

I have a teference number for the call 

[Robert_P]

Hello liznicholson

Sorry to hear of the confusion caused by the recent conversation with the team in regards to cancelling and then the correspondence received. We can understand the confusion and appreciate you raising this via the forums.

We're eager to look into this for you to see what has happened and I will send you a Private Message to get some more details from you.

Thanks

Rob