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buk08
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Tried to cancel. Now I'm lying

Complained that virgin won't let me cancel after phone calls got me no.   Now I'm lying!!!    Can anyone please help with how to cancel an out of contract unused broadband.   Obviously virgin just want to keep taking my money but there must be some way to cancel

Regards martin

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newapollo
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Re: Tried to cancel. Now I'm lying

There are 3 methods you can use to cancel VM

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Wolfclaw
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Re: Tried to cancel. Now I'm lying

Don't forget to submit as subject access request for all correspondence with VM including calls, its free and they have limited time to provide it or breach privacy regulations, even if they try and use CV19 as an excuse.

Data Protection Team, Virgin Media, Sunderland, SR43 4AA or send an email to dpo@virginmedia.co.uk

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