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Tried cancel my deceased fathers service. Shocking process.

Joining in

Virgin has the worst customer service. My whole family have all moved away from them due to this. NOW is the way to go no contract switch on and off so easily.


tried to cancel my deceased fathers services. What a shocker of responses I got. 

terrible company. Used to be great 


Super solver

I'm not sure where you are with the cancellation but this is the relevant Help page.

You could also update Ofcom on your experience. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Hi Moneill57,

Thanks for posting about this on our Community Forums, I am truly sorry to hear about the loss of your Father and that you've had little to no help with his account cancellation. 

Can we ask what happened when you tried to get his account closed down? 

We're unable to help with bereavement cases here on the Forums, but I have the number for our specialist Bereavement Team here 👉 0800 952 2302 - They are open Monday - Friday 8am - 6pm if you want to give them a call tomorrow morning. 

Please let us know how you get on.