Virgin Media Community

[ninafaresin]

My son is going to take over the responsibility for the broadband account. I need a transfer of responsibility form but can't find one on the website to download. Please direct me

[JitteryPinger]

Please see here: https://www.virginmedia.com/help/virgin-media-account-change-name

[ninafaresin]

Thanks, but this isn't the right form/link. I'm not changing my name, I'm transferring the whole account to my son as I no longer live at that address. The retention team persuaded me to stay with VM & offered my loyalty rate to my son in order to keep the account. They told me I need a transfer of responsibility form, not a change of details form. 

Thanks anyway

[JitteryPinger · Accepted solution]

Sorry try this instead https://assets.virginmedia.com/help/assets/documents/Virgin_Media_Account_Transfer_Form.docx

[ninafaresin]

that looks like it! Thanks for your help

[DJ_Shadow1966]

Hello

I am afraid that the Transfer of Responsibility is no longer an option with Virginmedia, you will have to cancel the contract and he will have to start a new.

This came in place yesterday, so unless the form was already in action then it will not be completed.

Regards Mike