Virgin Media Community

[rocmail911]

I have active Virgin Media [MOD EDIT: Personal info] on which I was using broadband and O2 services in UK which is 18 months contract and still 16 months left. But due to medical situation of my father I moved back to India. Now new tenant is coming over and he wants to use the same connection. So wanted to transfer the account ownership to him so this will make sure that contact goes on till it’s renewed thereby no loss to Virgin Media. Please confirm to proceed then will provide new account holder details.

Have gone through below links:

Virgin Media O2 ends charges for off-net home movers 

How do I change My Virgin Media account holder details? 

[Kath_F]

Hi rocmail911, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

When moving out of the address, you would need to cancel the services. We wouldn't be able to transfer the account in to another name for them to continue with your contract. The new tenant would then need to take a new contract in their own name. 

Another option, if you have plans to return to the address is to leave the account in your name but you can update the payment details to the new tenant. It is worth noting that you would still remain responsible for the account so payment ultimately is your responsibility to ensure it's made on time etc.

This isn't something we can arrange via the Forums for you so whichever option you choose, you'll need to contact the team on 150 / 0345 454 1111. If you are already in India then you can call using +44 7953 967 967. 

Please keep us posted on how you get on. 

Thanks,