Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
64 Views
Message 1 of 2
Flag for a moderator

Tracking an order for replacement tv Tivo box

Hi - newbie to the community

On Tuesday my TIVO box "blacked out" and appears to have suffered a failure.  I ran the service tests from the Status website and was steered through to placing an order for a replacement box.  Later research online seems to indicate an update process somehow causing the box to fail.  I ran these tests and the order process from my mobile phone and vaguely remember seeing something about receiving delivery information from Yodel (?) so that I can track the delivery. Well, I've not had anything from Yodel (or any other courier) and when I looked on my VM account I can't see any details of an order.  However, if I run the TV service checks again I do get a pop up telling me I already placed an order for a replacement box.

Anyone care to clarify the status of my order please ?  

This is a matter of some urgency as my wife is unwell at home and the TV has been the only source of entertainment - now significantly reduced to the very basic Freeview channels !

Thanks

0 Kudos
Reply
Highlighted
  • 3.76K
  • 154
  • 219
Forum Team
Forum Team
34 Views
Message 2 of 2
Flag for a moderator

Re: Tracking an order for replacement tv Tivo box

Thank you for the post RogH1 and welcome to our community.

 

This is usually sent through an email or text to the information on the account.

 

Have you received this since your post? 

 

Thanks, Emily.

0 Kudos
Reply