On Tuesday my TIVO box "blacked out" and appears to have suffered a failure. I ran the service tests from the Status website and was steered through to placing an order for a replacement box. Later research online seems to indicate an update process somehow causing the box to fail. I ran these tests and the order process from my mobile phone and vaguely remember seeing something about receiving delivery information from Yodel (?) so that I can track the delivery. Well, I've not had anything from Yodel (or any other courier) and when I looked on my VM account I can't see any details of an order. However, if I run the TV service checks again I do get a pop up telling me I already placed an order for a replacement box.
Anyone care to clarify the status of my order please ?
This is a matter of some urgency as my wife is unwell at home and the TV has been the only source of entertainment - now significantly reduced to the very basic Freeview channels !