Hi, I took out a Virgin contract in August 2020, I have raised a ticket with TopCashback who in turn are chasing Virgin for the authorisation and funds but are being ignored. You are falsely advertising with TopCashback as I can see I am not the only customer to take out a contract under false promises of cash back. Before you tell me to take it up with TopCashback as they are responsible, they are not. They are a middle man between me and you and cannot pay me until you do your part.... Virgin has been nothing but hassle and I regret ever taking our a contract with you.
