Good Afternoon Lzabiela
Sorry to see this has been left unanswered for an extended period of time.
Are you able to advise me what Top cashback have advised that we need to do here at Virgin Media?
As the offering of our services has come from their company, with an incentive, we would not be responsible for issuing the incentive as this is simply not Virgin Media's offer to distribute
I would advise you to chase this up with top cashback to see exactly what they're seeking for us to do on our side
Kindest regards,
David_Bn