I signed up to Virgin media home phone and broadband through Top Cash Back but the cash back did not track. In order to raise the claim they need a WS order ref number which is supposedly on the first email I received from virgin. It isn't.
I am dont want o call as with all the covid issues, this is not an emergency however I am also keen to resolve this as from an affordability point of view, I would not have taken out this contract without the cashback incentive.
Thanks in advance for any responses.