Took the black Friday deal.

[Rox2]

I took the black Friday deal being an existing customer and received my contract through to my email. 

I called up yesterday to be told there is no record of this contract and they offered me another one with being told to wait 7 days and I will get the discount added to my monthly bill to take it to the black Friday deal. This new contract doesn't state anything about the promotion and I am not taking the word of an employee unless I have it in writing. (Previous bill had promotion applied to contract, last years contract).

I am now extremely upset that I have read many posts that this is happening to a lot who done the upgrade/renewal online. 

I want my black Friday deal from my first contract.

[goslow · Accepted solution]

There have been a lot of these 'deal is not available' topics on here recently. You should read through the ASA code on misleading advertising and the section on availability 3.27 to 3.32

https://www.asa.org.uk/type/non_broadcast/code_section/03.html

item 3.30 seems to fit the recent pattern of topics reported on here

If VM fails to resolve you should log a complaint with ASA

https://www.asa.org.uk/make-a-complaint.html

[Lee_R]

Hi @Rox2 thanks for posting and welcome to our community.

Sorry to hear you're unhappy with the service you're receiving regarding trying to get your offered deal.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Rox2 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R