Threats for suspension for a service i don’t and never had

[Help71]

I have received a small bill along with a suspension threat. I have never used the service as it never worked and the equipment was returned within a week of receiving. Can someone please waiver this bill from my name and please stop sending threats. I don't have virgin and never have. 

[Travis_M]

Hi @Help71 

Thanks for posting on our community forum and sorry to hear about the issue with this bill

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards