When I log in to My Virgin Media, I get the message "This is a secondary account".
When I click on My Bills at the top of the page, it says "You don't have access to billing information. Only the main account holder can view billing info."
Below "This is a secondary account" is a link "Find out more>".
When I click the link it takes me to a page headed "How do I sign up to eBilling with Virgin Media?".
This says :-
"Click on My Profile at the top of the page
Scroll down to the eBilling section and click Switch to eBilling".
When I click on My Profile in My Virgin Media, there is no eBilling section.
How do I become the main account holder (there is no other account holder and never has been) ?