Virgin Media Community

[krishaldo]

Hi,

I used to live at my mum and dad's house and used my email to access to their Virgin Media account.

I have since moved to my own house and have had Virgin installed.

I used the new account number and area reference to set up the account, but it tells me that it is a secondary account and therefore I can't make changes online, even though it is a completely different address to the one where I was before. 

Please advise

Thanks

[paultechy]

to find the primary account, on the login page if choose https://my.virginmedia.com/forgot-details/username and fill in details.

[krishaldo]

Hi Paul,

Thanks for your help but it still brought me back to my main page saying 'This is a secondary account'