Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
143 Views
Message 1 of 3
Flag for a moderator

This is a secondary account

Hi,

I used to live at my mum and dad's house and used my email to access to their Virgin Media account.

I have since moved to my own house and have had Virgin installed.

I used the new account number and area reference to set up the account, but it tells me that it is a secondary account and therefore I can't make changes online, even though it is a completely different address to the one where I was before. 

Please advise

Thanks

0 Kudos
Reply
Highlighted
  • 19.56K
  • 1.71K
  • 4.28K
Very Insightful Person
Very Insightful Person
123 Views
Message 2 of 3
Flag for a moderator

Re: This is a secondary account

to find the primary account, on the login page if choose https://my.virginmedia.com/forgot-details/username and fill in details.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
107 Views
Message 3 of 3
Flag for a moderator

Re: This is a secondary account

Hi Paul,

Thanks for your help but it still brought me back to my main page saying 'This is a secondary account'

0 Kudos
Reply