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Willreay03
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There was supposed to be a visit from engineer yesterday but was no appearance

on ‎31-01-2023 14:38

Hi I applied for virgin media on 28.01.23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help please 

 

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Beth_G
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Re: There was supposed to be a visit from engineer yesterday but was no appearance

on ‎31-01-2023 17:19

HI Willreay03,

Thank you for your post, welcome to Virgin Media and the Community! 

I'm sorry to hear that your engineer did not turn up for the appointment and you've not received your welcome email. We'll be happy to help with this - we're limited to what we can do if your account is under the 'pre installation' status, but we can let you know what's going on and refer to the Pre Installation Team if needed.

I've sent you a message so I can help with this, please look out at the purple envelope for my message.

Thanks

Beth
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