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The call that never did!

I'm a preacher of the fact you guys are busier than usual right now, and the limited number of agents available at the ends of phones, however for a couple of weeks now I've been trying to reach someone to help reverse my contract changes within the 14 day cooling off period.

Today I got a glimmer of hope when receiving messages from the text service in reply to my reach out yesterday, after running through endless ammount of security questions (some that didn't relate to my account) I'm finally asked how I can be helped, and when I breifly describe my request I get a message back saying they will call me......

Screenshot_20200514-212846_Messages.jpg

I'm still waiting ?? 

Matt - Gig1 Customer with Hub 4 in Router Mode

If I've helped please let me know 🙂
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Re: The call that never did!

I suppose its just a coincidence the Online Complaints form isn't submitting too 🙂

Screenshot_20200514-214805_Samsung Internet.jpg

 

Matt - Gig1 Customer with Hub 4 in Router Mode

If I've helped please let me know 🙂
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Re: The call that never did!

I got the same message ...chat message for over 4 hours, passed through 4 separate team, no could help, suggested I used the complaint messaging ...hey presto, not send with the same error message. What is it with these people? 

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Re: The call that never did!

So been waiting on the online chat thingy since 13:15 , and just getting bounced between different agents who don't want to help.

Taken logs for when they're deemed neccessary. 

Matt - Gig1 Customer with Hub 4 in Router Mode

If I've helped please let me know 🙂
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Re: The call that never did!

Hi JitteryPinger

 

 

Thanks for posting and apologies you're having issues contacting us. 

 

I'll send you a PM so we can discuss the account further.

 

Kind regards,

John_GS
Forum Team

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