Hi I upgraded my package last week, and was told I needed to have an engineer visit and an installation fee!! Tried to argue I didn't need an engineer but was told one was coming on 4 February. Then on 29 January I got a text from the number above saying the engineer won't be coming and equipment is being sent for self install, which is what I wanted initially.
Is this a real virgin number, as I have heard nothing else about cancellation of the appointment or delivery details?
I can't get answers from the website, there is no web live chat option, and I can't keep waiting for hours waiting for the call centre
I just need to know if the number/text/message is legitimate