Virgin Media Community

[remrafnevets]

My wife keeps getting texts asking to reply with Confirm to an old box we have to send back to you guys.

This date/day is not okay but there is no information to say so within the text.

We were told 2 or 3 weeks ago that some packaging would be sent out so we can return it.

We were also told the missing equipment would be sent out to but nothing.

I'm happy for you to come and collect this box but I can't guarantee we'll be in 

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, remrafnevets,

Have you been contacted regarding the equipment returns since your post?  We do also have an online option to order equipment returns packaging here https://virg.in/returnkit

Are you able to tell us more about the missing equipment and did you receive it since posting?

Cheers,

Corey C