Hi again @Bendos70
Call again and select option 4 (thinking of leaving) but it's best to call at 8am to avoid call queues
This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. If this happens be firm and say you want transferring to Retentions.
Retentions are generally based in the UK and do far more than cancellations. They have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents should you wish to negotiate a new deal, or sort out any problems you may have rather than just cancel.
Before you do speak to them if you are wanting a lower price then do a little of homework. See what prices other providers offer, and have those figures handy to use as a negotiating weapon..
Also check out the current VM prices and what's available on the following page <<< Here >>>
The lower price is the new customer price which you won't qualify for, the higher price is the out of contract price. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with.
VM's actual prices can vary on a day to day basis, if you are happy with the price quoted then accept it as it may not be available again. You have a 14 day distance selling window should you change your mind and wish to reject that offer and go back to your original pricing and package. However if you aren't happy with the initial discounted price offered then phone again.
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