I'm afraid there isn't a direct number to Retentions (thinking of leaving us)
The phone lines and other contact methods are extremely busy at present, mainly due to the impending price increase emails.
VM have also had systems issues for the past 4 days (not sure if it's been fixed yet) which meant the IVR wasn't transferring calls correctly and agents had also been unable to connect to certain systems.
Unfortunately the Forum Team can't process regrades or cancellations.
You can try calling again 150 from a Virgin landline or mobile, or 0345 454 1111, option 4, but best to call at 8am when lines first open and are least busy to avoid call queues
Or write to them to as per the terms-and-conditions
If writing make sure you sign it and send it by registered post.
Virgin Media Sunderland SR43 4AA
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