Hi Can any one tell me how you are supposed to successfully terminate a VM contract (Broadband/TV/Phone). I spent ages on 2nd Feb on the 150 phone line and, after being cut off twice, finally spoke to a human after about a 50 minute wait. I advised that I wished to cancel my contract and the virgin operator attempted to persuade me to stay by offering a revised bundle price which I declined. I was advised that the contract would be terminated within thirty days and that I would receive an email confirmation. On 8th February I received an email from virgin implying that I had simply requested a change, not termination, of my contract and that various services had been adjusted/changed. I was further advised that this had resulted in a new monthly instalment price effective 26th Feb. After searching this site I then sent a letter (recorded) to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Rd, Nottingham, NG2 3GG to which I have, so far, received no response. I have also attempted to detail the above via the VM on-line complaints procedure but this has generated no electronic receipt (as I would have expected from such a facility) nor any response. I have cancelled my monthly Direct Debit but then received an email bill for the outstanding February monthly payment which had not been collected in time. I therefore made a one-off payment using my debit card to clear the outstanding amount. So, as far as I'm concerned, I've done everything I can to terminate my contract. However I have still received no acknowledgement/confirmation that this has gone through nor any communication on how I am to return my unwanted equipment. Can anyone please advise what more I can do???
Thanks in advance
