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triugens
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Terminating Virgin

This has to be the worst company for trying to terminate a contract. I have held on endlessly to speak with someone and given up. I found a "support" mobile phone number (text only) which I had a number of hopeless conversations with chatbots and humans - all of which led to a dead end. I informed them 5 times of my month's notice, wrote to their main Sunderland office to complain, saying how hard is was to get Virgin to LISTEN. They have a one way street for comms, and are now bombarding me with texts, phone calls and emails about an increasing outstanding bill for a contract I attempted to end in January. Now they are threatening my credit will be affected in true bully boy fashion.

I am now taking a lawyer's advice. How on earth can you deal with a company that is virtually completely closed to conversation with its customers?

Andrew-G
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Re: Terminating Virgin

I'll flag this for staff to advise.

In the meantime, some relevant reading.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: Terminating Virgin

Good evening @triugens

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with ending your services. 

 

Please can I ask, did you manage to send the letter recorded delivery? 

 

Kind regards,

Zak_M

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triugens
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Re: Terminating Virgin

Yes, recorded delivery to CEO

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Zak_M
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Re: Terminating Virgin

Thank you for coming back to me @triugens

 

I will pop you over a PM so that I can look further into this. 

 

Kind regards,

Zak_M

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