Talking to a Virgin operative

[JanSteele]

I want to be able to talk to a Virgin operative. I want to know what the extra package is that has been added to my account this month. There is no information about it on the bill. I've tried every way I can think of to get to talk to someone but whichever number I use I go round in circles. Please will someone call me.

[Carley_S]

Hi @JanSteele 

Welcome to the community forums

Sorry to hear of your package concerns. Do you have or have been informed of your home phone switchover? If so, this would show as a package change on the service, but will have no affect on your package price or billing.

[JanSteele]

Yes I have been informed of the home phone switchover.

But there is a package change charge of £8.40 on my latest bill.

Regards, Jan Steele

[Carley_S]

Ah okay. Did you have any communication that you would be affected by a price rise at all as this would affect your billing?

If your billing cycle falls in between/during the start of the month your might find that your most recent bill has prorates from the price increase in May. 

Please let me know if you have any further questions or concerns, or if this has resolved your query. 

[JanSteele]

Not that I am aware. Regards, Jan

[Daniel_Et]

Hi @JanSteele, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel