Virgin Media Community

[AdeH]

Hi Paul,

Good to hear from you. She's on the old style socket on the wall. I think we have got it sorted. She was in a panic this morning as it wasn't working and she's not had any paperwork about her bill or account. The line was down due to planned works, but she didn't know about it. After an hour on the phone this was all checked and and also found out why she wasn't getting the post. So fingers crossed it's all sorted.

Cheers

[Travis_M]

Hi @AdeH

Thanks for your response

Great to hear this should now be sorted, if anything does change be sure to let us know so we can investigate.

Have a great weekend