Taking a new offer from VM

[dahli]

Hello,

This month my broadband pack was upgraded from £36 to £47. I want to negotiate this new price with customer services and ask for a new offer. I have been with VM since 2019. The customer assistant said to me I couldn't do anything about the new price. Also, she keep our conversation very short. I was waiting this conversation on the phone line nearly 40 minutes for nothing. Anyway I want to leave VM because I couldn't afford this cost.

I hope authority read this post and help me ending my contract. 

[Reece_MH]

Hi dahli 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear your current contract has expired, and you are looking to discuss new options or disconnect your services. Unfortunately, we're unable to assist with package changes or disconnections via our Community Forums and it would be best to contact our Customer Relations Team via the options below.

📞 Call: 0345 454 1111
💬 WhatsApp: +447305 327 112

Our teams will be more than happy to assist you further in finding a package that's suitable for your needs and budget.

Thanks,