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T.v delivery

Joining in
  • Hello virgin media customer community, pls I'm new here, I just got installed yesterday but my t.v has not arrived yet, how long does it usually take for a new subscriber to get a t.v pls.

Very Insightful Person
Very Insightful Person

Hi @C11 

The info below is from 

When will I receive my gift?


Hardware Gifts
Our trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days.

I have not received my gift / voucher after 28 days? What do I do?

I haven’t received my gift

Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.

If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help.

Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.

Who will deliver my gift?

Your gift provider will deliver your gift via the courier UK Mail. If you provide us with an up-to-date phone number, UK Mail will send a text to you on the morning of delivery to let you know they’re on their way.
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Hi @C11 

Welcome to our services and our community forum. Also, thank you for your first posts.

In regards to your TV gift, was the great advice given by @newapollo useful? Do you need any further help?


Forum Team

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