One of the emails from Virgin Media alerting me to the move to O2 for the mobile phone which was part of the Virgin Media Package I have said:
Your total Oomph package price remains the same. However, you'll now receive two separate bills - the cost of £25.00 for your sim will be billed by O2 and you will see £25.00 deducted from your cable bill, which will be billed by Virgin Media.
I have paid £24.98 to O2 for November but there was no credit to offset this on my November Virgin Media bill. I called the helpline on Friday to find out why this hasn’t happened and was told someone would get back to me within 24 hours. They did but all they did was confirm that Volt benefits had been set up. No mention of the missing credit.
I just finished a live chat and all the agent told me to contact O2 because I didn’t receive a new SIM card - which I don’t need because the phone has continued to work since the move over to O2. The agent was clearly not up to speed on what was supposed to happen and couldn’t recognise that this was a Virgin Media issue and not an O2 issue.
I’m a but frustrated about this experience and not sure where to turn to next.
