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eangiol1
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Switch account holder

Hello,

I am currently living with a friend in a shared house and the Virgin Media account is currently on my name. I will relocate abroad in few weeks and would like to switch the contract and its full responsibility to my housemate as we are really happy with the Virgin Media package.

I called VM support and they said I need to cancel my account, return the modem and then my housemate will need to open a new account on his name. Problem is we are both working from home and we can't really manage few (hopefully!!) days without connection. Is there a way to just fully switch the account responsibility from my name to my housemate?

Thanks in advance.

Regards,

Emanuele.

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BumbleVMTech
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Re: Switch account holder

Hi, I have sent you a PM to get a bit more information

 

Regards

Rich


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DJ_Shadow1966
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Re: Switch account holder

Hello

I am afraid that what you have been told is the only way to do it, Virginmedia do not do a transfer of responsibility anymore, the only option is too cancel and the new person to start there own account.

Regards Mike

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Martin_N
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Re: Switch account holder

Hi eangiol1,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any frustration with this. 

 

I can see my colleague has private messaged you. Have you been able to get this sorted?

 

^Martin

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eangiol1
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Re: Switch account holder

Hi Martin,

thanks a lot for your message. Yes I got a private from your colleague who suggested a quite smart solution.

We are working on it right now, in case I'll need further support I'll get in touch.

Cheers!

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Martin_N
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Re: Switch account holder

I'm glad to hear they were able to assist with this. 

 

^Martin

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