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Paid bill to get suspended off it’s been over 16 hours and still not back on! Done a hard reset tried it all and still not back on so much for 3-12 hours for services to restore gotta say ain’t impressed with virgin at all connection is crap unless ur sitting on the router ps I don’t like in a mansion and u have to re connect every time u walk back in the house! I just want it to come back on there quick at taking the payments but slow giving u the internet back! 


Forum Team (Retired)
Forum Team (Retired)

Hi @Deejaywebb,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that your services have been restricted. I'm glad that you've been able to make a payment to have this service restriction taken off.

Please be aware that it can take around 24 hours for the payment to be processed on our system and for the service restriction to be removed. I understand your frustration, and I'm sure that this will be completed soon as you've already made the necessary payment. 

Let us know if you need any further help or assistance going forward.

Thank you.

Forum Team

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