Hi, wondering if anyone else has experienced this issue.
Due to a payment oversight, had my account suspended (no tv or internet). So paid the amount due early yesterday morning and left for work.
Came home and the services were still suspended, so spoke in online chat and the operator then said everything should be working again. The tv returned, bit since then I have had no internet.
Operator said that all services been resumed but tor some reason am not sure, everything was working perfectly before the suspension.
Tried a few things as suggested but apparently now need to speak with technical department.
Go to Answer
Thanks for posting, and sorry to hear there is an issues with your services.
I've been able to locate your account using your forum details and have send a hit to the equipment.
Can you confirm if there is any change?
Thank you, am at work at minute. But will check later on and post the outcome.
No worries, thank you 🙂
Keep me posted.
Hi, just checked on my dinner break and still no internet.
I rebooted the superhub 3 and again nothing.
I can connect to wifi but my phone says "connected but no internet connection"
I've tried moving the superhub and using the same cable that is supplying my tv box (which is working fine), but again no internet.
Sorry to hear that shaynemawer
Was the TV service working okay with no error message on the screen
Yes, after the suspension was lifted. The tv has been working fine with no error messages. That's why I decided to use that cable on the superhub, just to make sure it wasnt a cable issue.
Thanks for replying shaynemawer
If you are still home now or when you get back home
Try a pinhole reset on the back of the hub
Just keep it pressed in for at least 30 seconds
Am back at work now, but tried that last night.
Can you please try again and lest us know
Its strange how its not come back on shaynemawer
Checking here shows its online