Virgin Media Community

[YingFung]

Stupid Self account set up procedure.

Unstable to process.

Even it let me to pass to the password column, it kept saying "You can't use that password" when my password typed "All requirements met".

I am a Tech geek myself, I don't know which Genisus made this system to train customers patience.

[Matthew_ML]

Hey @YingFung, thank you for your post today and I am sorry to see you are having some issues setting up a My VM account

. 

Are you getting an error message like this? If so there have been some issues on our end with this which we are looking into

Please try this step and let me know if it works. Thanks 

1. Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. Here are some tips try something like part of your address and part of postcode (ie, Gardens3YH)

[YingFung]

Tried Step 1 before you told me.

[Fabpsr]

I have the same issue . NOTHING WORK !