Stuck on loading screen when trying to login to my virgin media

[Jue_92]

Hi,

Every time I try to login to My virgin media account I am greeted by a constant loading screen and I'm unable to access anything on my account.

I have tried multiple devices, multiple browsers, clearing cache and cookies and it still all yields the same results. I believe this is a wider spread issue as I've seen multiple threads recently raised by other customers who are seeing exactly the same thing, some examples:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Can-t-login-to-account-settings/td-...

https://community.virginmedia.com/t5/Networking-and-WiFi/Managing-websafe-settings/td-p/5363621

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Infinite-loading-on-log-in-page/td-... 

I have been experiencing this now for almost a week, I would like to access the account to turn off the Web Safe parental control settings but I'm unable to as the only thing i can successfully login to is the virgin media application, of which does not have functionality 

[Gareth_L]

Hello Jue_92.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the loading screen.

We are aware of an issue with new installations for a few customers and aim to have this fixed soon.
I'd like to take a look into this for you though and turn websafe off from our side.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Jue_92.

Thank you for those details.

Glad to hear everything is now okay and you are able to access your online account.

Were here if you need anything else.

Gareth_L

[a76]

Hi Gareth, I have the same issue, my page stays loading for ever. Can you please help