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Struggling with payment

Hi. Will Virgin reduce my payment by £10 per month for two months while the Corona Virus is affecting my ability to pay. I'm not in arrears and pay for the basic TV and broadband package at £46 per month. Cheers.

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Re: Struggling with payment

If you have still been unable to get through on the phones or Live Chat on the Web site then you can send texts to this number 07533 051809 with details of the issue. Might take a while for a response but might be quicker than the other options.

But you need a customer services representative as they have billing access permissions to make amendments to customer accounts.

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