On Wednesday I was browsing the Virgin Media website to see what upgrades I could get, and came across an offer of Sky Movies and Sky Cinema being added to my existing contract for a much reduced rate for 18 months.
I took up the offer straight away and got a confirmation email. The order reference was WS7290119.
Yesterday I heard nothing, and no order showed on my account.
Today I got an email saying my account would be going up by over £10 a month, with an additional charge for this month, but "No new services will be added" and "No services have been removed".