How do you stop receiving marketing letters in the post? I tried going on the online chat who said they couldnt help but gave me a customer services phone number, on ringing that you've got to navigate through about a million options, all of which require you to enter some digits of your password before you can speak to someone. I don't have virgin, I cancelled it about 5 years ago so I don't have a password to enter. I just want you to stop sending me a letter every week saying "we miss you come back " if you were that bothered you wouldn't have messed me about in the first place which is what caused me to switch to sky
Thanks for coming back to me with the details I needed via private message
We've requested that your marketing preferences are changed to No Contact so this will stop any addressed marketing letters you are getting from us.
Please be aware once this has updated it can take up to 6 weeks to stop the calls from coming through. This is due to pre-loaded campaigns and offers having already pulled the data we need to arrange for the calls to our customers which do not update with the account preferences once they are in use. Once that 6 week time-frame has elapsed all current campaigns and drives should have finished and all new ones will have your updated preferences preventing them from calling you.